Job Overview

Apply on employer's website YOOX NET-A-PORTER GROUP is the world's leading online luxury fashion retailer. The Group is a Global company with Anglo-Italian roots, the result of a game-changing merger between YOOX GROUP and THE NET -A-PORTER GROUP in 2015. YOOX NET-A-PORTER GROUP is a unique business with an unrivalled offering including multi-brand in-season online stores NET-A-PORTER and MR PORTER, and multi-brand off-season online stores YOOX and THE OUTNET, as well as numerous ONLINE FLAGSHIP STORES, all "Powered by YNAP". The Group Travel team are now seeking a talented Travel Assistant to join the team on a fixed term contract basis, based in our offices in Westfield London, W12. The Travel Assistant will report into our Travel Manager and arrange transport and hotel/accommodation for all employees globally as well as guarantee the on time financial travel data reconciliation. You will have previous experience in arranging travel either in-house within a business or within an agency environment and should have excellent organisational and communication skills. The ability to speak another language would be beneficial but is not a requirement. You Will: - Provide a cost-effective, efficient and proactive travel program for all staff, contractors, visitors and guests worldwide Research every trip to find lowest-cost solutionUtilise creative solutions to drive down average costsKeep up-to-date with new travel products, e.g. hotel openings in key markets - Ensure that the traveller experience is positive: Prioritise bookings, send quotes, seek approval, book trip, send documents plus reminders and additional info in a timely mannerImprove advance-bookingDeal with special requests, for example from Senior Leadership Team or for VIP visitors/contractorsUpdate and communicate City Guides and other travel pack documentsHelp colleagues set up, manage and update travel profiles - Ensure that traveller safety/security is upheld at all times: Support colleagues during emergencies and assist with travel insurance claimsSend City Guides and emergency contact information plus any specific requirements ahead of every tripEnsure secure storage of sensitive dataCollaborate in keeping 'key destination' risk assessments up-to-date and monitor for any alertsAssist in producing risk assessments for ad-hoc destinations, in particular through researchingCommunicate relevant risk assessments and emergency procedures - Ensure that all travel aligns with the YOOX NET-A-PORTER GROUP travel policy: Ensure expectations are managed at an early stageEnforce company Booking Procedure and Travel Policy, ensuring proper authorisation - Support YNAP Finance processes Set up all hotel payments in a timely fashionComplete weekly reconciliation in collaboration with Accounts Payable - Complete other office administrative and ad hoc duties as required for the Travel Department You Have: Previous administration and international travel booking experience gained in either an agency or office environmentStrong IT skills, a high level of accuracy and keen attention to detailDiscreet, professional and well spoken, with good communication skillsExcellent organisational and efficiency skills, with a good dose of common sense and initiativeDemonstrable experience in using judgement and seeking guidance with confidential issuesA great sense of humour, empathy and work ethicProven ability to work to stringent deadlinesAbility to be pro-active and are able to show initiative/ideas to constantly improve the travel service to the businessAbility to work with minimal supervisionThe experience to be a quick learner and have a 'can-do' attitudeA customer service focusedapproach Net-A-Perks Here are just a few of the amazing perks you will receive as an employee at the YOOX NET-A-PORTER Group: Our famous Staff discountExclusive staff salesSeason ticket loan or cycle to work schemeMatched contribution pensionMulti-purpose insuranceEye-care vouchers To Apply: From the moment you walk through our doors and join the YOOX NET-A-PORTER team we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV YOOX NET-A-PORTER GROUP is an equal opportunities employer, if you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly. For further information: LinkedIn: YOOX NET-A-PORTER GROUP | Twitter: @YNAP

Key Requirements

Admin International Travel Travel Arrangements Travel Management Business Travel