Job Overview

Apply now Technical parts - Customer Service - A vacancy for technical parts analyst to support the worldwide Distributor and OEM service network, working a shift between hours of 7am and 7.45pm. Key Responsibilities: Parts identification / a range of current and heritage systems /original drawings covering products dating back to 1935 Build lists and engine types information to support identification / Own engine product knowledge and experience Investigate analyse and respond customer queries and claims /Support the worldwide service network with Factory passwords re-sets, 1300/1600 ECM programming & parts books. Provide technical information on parts to both internal and external customers. Research service marketing bulletins to be able to provide correct selective supersession information Skills and Experience Required: Ability to read and interpret engineering drawings with 2-3 years related technical experience. Mechanical engineering back ground essential with knowledge of engineering terminology and processes Ability to analyse and interpret customer queries and investigate through to resolution Good attention to detail / Excellent customer service / Computer literate and ability to multi task across various systems / Good Communication and telephone skills Perkins engine knowledge will help but not essential

Key Requirements

Account Manager Customer Service Engineering Parts Technical Support