Job Overview

Apply on employer's website Corporate title: Officer Location: Bromley OR Chester Line of Business: Treasury Servicing & Fulfilment As Technical Helpdesk Advisor you will support the on-boarding of client treasury products, and interact with corporate clients providing telephone and email support throughout the EMEA region. You'll be joining a dynamic, supportive team, with access to ongoing training and opportunities for career development. Due to our global client base this is a role with enormous potential for someone who is fluent in English and one of the following languages: French, Spanish, German, or Italian. It is however not an essential skill and as long as you'd have technical support experience preferably within financial services we'd love to hear from you! WHAT WILL I BE DOING? Providing ongoing daily support to the Bank's corporate clients together with accurate resolution and guidance on all product related issues and questions Ensuring the success of the client support issues assigned to the Technical Helpdesk AdvisorInteracting with and working alongside the sales, product, implementation, and client service and operations departments to provide the client with an ever-increasing level of service.Broadening skills and cross training to support the Bank's EDI products and provide client training on any of the Banks electronic cash management products WHAT ARE WE LOOKING FOR? Essential skills: Technical support experience preferably within financial services (client facing roles)Knowledge of financial products e.g. pay roll, internet banking, direct debits, payments, receivablesAbility to troubleshoot browser related issuesKnowledge of the internet technologies and significant experience in an application support type of role are requiredExcellent communication, time management and team work skillsKnowledge of Microsoft Word, Excel, PowerPoint and OutlookThe ability to work under pressure and often on multiple issues at the same time.Demonstrate positive attitude and mindset towards client delight and operational excellence Desirable skills: Fluency in one or more of the following languages:, French, Spanish, German or Italian (along with fluent English)Experience in supporting file delivery through Electronic File Delivery, H2H or SWIFT for electronic payment/collection types & reporting.Assisting clients with formatting local and cross border payment files.An understanding of Swift Services, Swift message types and XML file formatting. About Bank of America Merrill Lynch Bank of America is one of the world's leading financial institutions, serving individual consumers, small- and middle-market businesses, large corporations and governments with a full range of financial and risk management products and services. Bank of America Merrill Lynch is the marketing name for the global banking and markets businesses. The company has had a presence in EMEA since 1922. With offices in 23 countries on three continents, it offers an integrated and comprehensive set of products and services across Global Corporate and Investment Banking, Global Markets and Consumer Card, serving the needs of individual, corporate, institutional and government clients, combining the best of local knowledge and global expertise. Developing solutions for social and environmental challenges is at the core of Bank of America Merrill Lynch's responsibility platform. In more than 90 countries around the world, we partner with employees, clients and stakeholders to help make financial lives better. Apply If you're interested in this opportunity please send your details to us by applying online. Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well. We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

Key Requirements

IT management technology team lead Information Service desk