Job Overview

Apply now Automotive Team Manager Based : Thame Oxfordshire Hours: Monday - Friday - 9am - 5.30pm (please note that occosionally when client needs dictate, there will be a requirement to work ad hoc hours in evenings & weekends) Salary:£26,000 - £28,000 DOE plus benefits The role: A fantastic opportunity has arisen with our well known Automotive client for a Team Manager. Working with a top ten global automotive brand, plus a vibrant team of communicators. As the Team Leader for an Automotive Lead Generation team you will be responsible for managing a team of inbound and outbound Communicators. You will be responsible for ensuring key performance measures are met along with coaching, developing and mentoring all individuals within the team. The Customer Contact Centre will handle all communication to and from customers on behalf of Automotive client in the UK. The majority of communication is handled through the inbound and outbound telephone calls, however there will be contacts via email, white mail, twitter and WebChat. The team will be responsible for getting leads into the dealerships to test drive vehicles & follow up on a number of customer requests. You will work alongside the Client Service Manager to meet the expectation of the client while influencing and actively encouraging an environment that echoes their individual philosophy's and brand values. You will also interact with the client on a regular basis. You should have: Proven people management skillsThe ability to effectively motivate and performance manage teams in a fast paced and targeted Contact Centre environmentExperience of implementing coaching and developmental strategiesSome Sales/Lead Generation experience would be beneficialBe confident with client interactionExperience of analysing and using Contact Centre data to drive team and individual performance Have excellent communication, planning and organisation skillsBe computer literate at intermediate levelHave the ability to work on your ownBe Approachable In return as our Automotive Team Manager we can offer you… - Salary: £26,000 - £28,000 DOE - 37.5 hours per week permanent contracts - Free parking onsite - 26 days holiday + BH (Increasing a day a year capped at 31) - Sports and Social club - Onsite restaurant - Other flexible benefits after successful probation So if you think you have what it takes to be our next inspirational Team Manager then please apply today!

Key Requirements

Contact Centre Team Leader Team Management Manager customer service manager