Job Overview

Apply now Job Title: Service Operations Manager Location: Sunderland Salary: up to £35,000 + car allowance Type: Permanent Hours: Office hours Monday to Friday Responsibilities: Ensure targets and profit projections are metResponsible for other team members, to lead them with enthusiasm, drive and energyTo make the best use of and control all the external provided servicesResponsible for all profit and lossDisseminate to other team members and develop best practiceOversee Service Level AgreementsLine management responsibilities for up to 5 colleagues, from Customer Service to Stock ControllersTo maximise revenue from the customer and to be able to drive growth Requirements: Able to offer excellent customer care skillsSale experiences is preferableCan listen, understand and interpret customer requirementsAbility to effectively translate and communicate industry specific and technical information to the customerHave a good understanding of leadership therefore the ability to make difficult decisionsA good understanding of profit and loss accountsCan produce Strategic and Tactical, short medium and long-term plansExcellent time management skills, PC Literacy, literacy and numeracy skillsA full driving license For more information on the opportunity please feel free to contact Anthony Antoniou at Imperial Professionals. Due to the high volume of applications that we receive we may not be able to respond to every application, however, if you do not get a response within 7 days please consider your application for this opportunity unsuccessful but we will keep your details on file for other opportunities.

Key Requirements

Customer Service Leadership Management Management Skills Service Operations