Job Overview

Apply now Sitel continually seek to create a positive associate journey experience, and nowhere is this more important than at the start of that journey - during recruitment and on-boarding. Sitel offer a variety of roles across various communication platforms and for a diverse range of well-known brands and clients. Working in a fast paced environment, there are various opportunities for upskilling, development and progression which support a culture focused on the future of our people and how we can best support them to achieve both theirs and their client goals. With this in mind, Sitel's Newcastle base are looking for a Recruitment Manager to join the HR and site support team to lead recruitment drives on site and own the candidate experience, both for external and internal candidates. With a demonstrable and successful background in recruitment or HR, the successful candidate will possess a strong knowledge of attraction strategies, selection methodology and candidate experience to further enrich our recruitment and employer offering in their local community. Leading a team of resourcers, the Recruitment Manager will oversee that day to day targets are upheld and kept to and that delivery for internal and external customers is a constant priority to support business success. Sitel Newcastle is an established and bustling site with a mixture of both large and boutique clients, partnering with great local community initiatives and fostering an environment that encourages continued improvement and development. At roughly 800 FTE, the Recruitment Manager is responsible for ensuring staffing levels are maintained in partnership with Operational Management to achieve all desired business goals. A day in the life of a Recruitment Manager Organise and manage the day to day tasks and activities of the recruitment team, supportiing their development and engagementWork in an understanding and supportive capacity with Operational and Departmental management to ensure staffing levels are met and create a positive candidate experienceContinually drive all attraction strategies and methods to ensure candidate flow for all recruitment initiatives and support pipe line activitiesOrganise and support assessment centres and relevant collateral to guarantee a smooth and faultless candidate experience for all involvedProvide advice and guidance to hiring managers in their selection approach and job creation to ensure the best appropriate talent is on-boarded into the businessEvaluate job roles and create effective and engaging job specifications to portray realistic and appealing role profiles to attract the appropriate talent to the businessTake ownership of site based CRM activities and bespoke reporting platforms to provide insight and updates for all stakeholders in the recruitment processUphold all vetting requirements in the recruitment process with your time to ensure compliance and legal requirements are maintained to minimise business riskOwn the offer and on-boarding process to continue a positive candidate experience post-assessmentWork closely with site leadership on engagement activities to make sure Sitel is a fantastic place to work, each and every day What the Recruitment Manager will need to be successful Be The Coach Understands individual associate strengths and weaknesses and manages accordinglyCoaches team members daily for developmentCreates a positive candidate experience with all participants to best attract and select appropriate talent for the businessCoaches hiring managers regularly to ensure selection methodology and principles are upheld and promotedGives open, respectful, honest and regular feedback on agents' performance and working behaviour to support their growth; accepts feedback from team members and stakeholdersActively engage with all stakeholders to drive the recruitment agenda forwards and promote synergist working across the business Grow the Business Reports daily on various bespoke and national platforms to monitor recruitment successes and challengesReports on successes and challenges in a timely and fact based fashion to influence solutionsActively understands and promotes recruitments importance in relation to key business objectives - client based, commercially and people focusedWorks effectively towards campaigns and wider business objectivesWorks solution oriented Act with Insight Understands the BPO business and the requirements of specific client(s) and how our associates influence thisUses good judgement and promote effective selection methodology in the hiring processEffectively uses analytical tools for preparing the right decisions towards recruitment and retention initiativesConsistently applies Global Sitel (GOS) processes applicable to the functionActively applies financial knowledge and knows how to positively impact financial results by effectively recruiting for required roles, and pre-empting requests where possiblePlans effectively by prioritising ad hoc activities, and meets deadlines Lead To Engage Inspires trust; Demonstrates our Sitel values of integrity, accountability, communication, service excellence and teamworkCommunicates clearly and often with team and stakeholdersIs transparent, reliable and trustworthy in assessing performance of recruitment initiatives and workingsFosters team engagement and spirit through recognition and events, competitions, or other activitiesMarkets innovative ideas coming from the team and stakeholders; Serves as the "voice" of the wider team to senior stakeholdersEngages a PEOPLE FIRST culture

Key Requirements

Human Resources Marketing Recruitment Selection Team Management