Job Overview

Apply now This is an exciting opportunity to join our Hampstead Office as a Property Manager. We are looking for highly organised and enthusiastic individuals who are willing to learn specialist information to become an expert in their department. Ideally candidates will have previous customer service experience, property management experience or estate agency experience. Applicants with the right qualities will be considered regardless of industry experience. As a Property Manager, you will need to: Working closely with central team and branches to retain and increase the portfolio of property managed units.Carry out property inspections on managed properties looking for referral opportunitiesMeet and exceed both team and individual service standardsDelivering an exceptional service for continued growth of the businessDeal with standard enquiries for all disciplines and ensure all client queries are dealt with efficiently and in a timely manner. Refer complex queries to Property Management team.Create close working relationships with relocation agentsDelivering income targets across multiple revenue streams KEY SKILLS AND COMPETENCIES Strong communication skills both on telephone and face to faceQuick to learn and follow proceduresHighly organised with an acute attention to detailPrevious customer service experiencePrevious Property Management/Estate Agency experience desirableDetermination to manage and meet Client expectationsAble to take ownership of the assigned client base and grow businessAble to make investigative inquiries when issues arise and maintain an objective viewAble to work on own initiative and take ownership of problemsAble to work to tight deadlines and deal with high volumesStay calm and positive under pressure, pacifying in challenging situationsSelf-motivated to achieve required goalsAbility to question and analyse information, in order to identify root cause of issues and enable effective decision makingpositive approach and outlook in the face of adversityidentify opportunities and seize the moment to generate more revenueDemonstrate a high standard of literacy skillBe a logical thinker with a level headed approach RESPONSIBILITIES OF THE ROLE: FRONT END BUSINESS GENERATION Develop and build strong relationships with key Clients and treat them as individualsLiaise/negotiate between Landlords and TenantsCalling current non managed Landlords in Central area working to upgrade clients to managed. Target area would be Landlords overseas and not in CGEAL postal areaAttend Market appraisals for Lettings with Managers in order to sell management service. Utilise lettings managers diary for booked appointmentsContact withdrawn managed instructions in order to re-sign for managementEnsure that all relevant people are kept informed and up to date with progress particularly in relation to client issues / complaints. Manages expectations and ensure you follow up all queries.Advise the property management team promptly of any issues that arise and keep them up to date with all relevant issuesTake appropriate action to pre-empt complaints. Take appropriate action to investigate and resolve complaints. If becomes complex refer to Property Management team.Liaising with existing clients to improve communications and relationshipsWork with Lettings managers to secure new property management clients giving clients confidence to sign up to serviceIdentify opportunities for new business areas outside current client baseThird party referrals for insurance/virgin/financial services. Look for areas where there is a requirement and contact for successful referralLook for refurbishment works required now and future scheduling for sales and lettings propertiesMarket appraisal generation PROCESS & PROCEDURES FOR PROPERTY MANAGEMENT Follow the procedures and process maps for their areas of activities ensuring that all key time scales are metInvestigate and resolve queries and problems. Advise and recommend course of action on range of property issuesEnsure that all queries are dealt with promptly and effectively and action is taken in line with agreed service standards.Maintain and use office systems effectivelyWelcome calls to new and relet Landlords and tenants 48 hours after move inFollow up calls to be made to 1 month after tenancy started to Landlords and tenants in order to convert to managedIssues to be escalated to the central team and monitored until completion.Issue correct documentation including letters and legal documents to all relevant parties in a timely mannerBook and carry out property Inspections and complete paperwork to required standardSeek to continuously streamline and improve current processes and procedures. Actively take on feedback from Clients Relocation liaison Maintain direct contact with existing book of relocation agents.Deliver the speed of service requiredNeed to work closly with all offices and members of the teamArrange appointments and agree rental dealsAbility to communicate acros several platforms and personal Styles

Key Requirements

Customer Service Property Management