Job Overview

Apply now An interesting opportunity has become available within our busy Client Fulfilment Team - this role will be offered on an initial 6 month fixed term contract, with a view to possible extension About us... WoltersKluwer is a global information, software and consultancy provider with over 19,000 employees worldwide and annual revenues in excess of €4.4b (2017). We have been providing information and advice to lawyers and accountants around the world for over 175 years and are the trusted first point of call for when you have to be right. In the UK, WoltersKluwer Tax & Accounting is a market leader in the provision of software, training and support to professional accountants and tax advisors, from sole practitioners to most of the UK's top 100 accounting practices. As well as helping professional firms to manage their own business, our accounting and tax products enable them to provide compliance and value added services to their clients. We are currently in the process of an exciting business transformation programme, taking our traditionally on-premise product offerings into the Digital, Cloud, SaaS space We love the opportunities innovation brings, and we are always looking at helping others understand more about why our attitude matters, so we think it's important that you know how we apply that when you consider joining us: We are brave, ambitious and make decisions, regardless of roleWe are part of an organisation where we support our colleagues, and they support usWe are smart and fast in all that we doWin or lose, we learn and move on togetherWe deliver in the present, while at the same time innovating for future success About the role... The Fulfilment and Billing Team is responsible for a broad business function which covers all aspects of the order to cash and after-sales service. Based in our UKHQ in Kingston upon Thames, and reporting into the Client Fulfilment Manager, the Fulfilment and Billing Administrator's primary responsibilities include completion of all scheduled billing related activities, regular reporting and reconciliation and resolution of billing relation queries. Primary responsibilities will include: Day-to-day posting of new orders to the Order Management System (OMS) and filing of related documentationAccurate order processing into ERP system involving multiple lines of data and manual manipulation of pricingEfficient dispatch of orders, ensuring clients receive the correct instructions, documentation and licenses/PINs. Inc. maintenance of download email templatesDaily licence activations ahead of installationsDay-to-day processing of software PIN code renewalsInternal/external point of contact for queries relating to licenses and PINsComplete all scheduled billing related activities ensuring each customers receive their invoice on timeComplete regular reporting to allow for billing reconciliationsDealing with Internal and external queries relating to invoicesAssist with other departmental administrative duties on an ad-hoc basis. About you... Suitable candidates will be highly numerate, and able demonstrate the ability to thrive in a fast-paced office environment. In addition, you will also be able to demonstrate the following: Focus on customer service excellence; Good attention to detail;Exceptional data input skills; Good communication skills;Self-motivated and good team player;A high level of patience and tolerance particularly in stressful situations;Actively uses their own initiative;Knowledge of Microsoft Office What's in it for you... As well as a great working environment, and an opportunity to work for a forward thinking, market leading company, we offer a superb range of (pro-rated) staff benefits, including 25 days holiday (plus public holidays), pension, life assurance, income protection, discounted online shopping, Childcare Vouchers, CycleSchemeetc.

Key Requirements

Customer Service Order Management Billing Process Highly Numerate Fulfillment Services