Job Overview

Apply now Main Purpose of the Operations Scheduler: Working in a busy office based in Gloucester Business Park in Brockworth, the role is two-fold - scheduling a team of national engineers using in house applications, plus supporting the Operations Manager in daily tasks and assisting where needed within customer service operations and procedures. This is an excellent opportunity for someone to experience a variety of tasks within a very exciting company. To be a an extremely desirable candidate as Operations Scheduler you will have experience of scheduling and/or some previous involvement in managing people in a call centre and customer service environment. Main Duties of the Operations Scheduler: Creating daily schedules for a growing team of national engineers to ensure all installations and repairs are completed within strict time framesFleet and transport managementProviding responsive technical support, guaranteeing our 48-hour report to repair promise.Raising planned maintenance visits each month.Setting up service contract and arranging the planned maintenance.Raising sub-contractor purchase ordersSigning off invoicesDealing with customer complaintsAssist with stock, customer accounts, HR related issues, and support decision making made by senior management.Able to demonstrate strong organisation administrative skillsStrong computer literacy, excel, word, PowerPointPositive and friendly with a "can do attitude"Ensure all commercial agreements are met and exceeded where possiblePrepare and deliver regular management reports detailing operations performance.Meet the needs of the operations business to support overall growth.Ordering of engineers stockEnsuring all call outs are opened and closed appropriatelyRegular reporting on customer service operationsRaising call out and Installations of productsLiaising with customers on completed jobsOther administrative duties appropriate to the role If the role of Operations Scheduler interests you, please apply now!

Key Requirements

manager management customer service scheduling people management team leader people manager customer service team leader