Job Overview

Apply now Salary up to £30000 plus company car, Fuel card, laptop, mobile and expenses Managing 4 contract managers who in turn will manage a regions contracts and staff alike. You will also be responsible for key accounts directly. Covering all of mainland Scotland and based from the Glasgow area. The purpose of this Job Description is to identify key task elements and responsibilities of the role. It cannot be a definitive description of all the tasks that an Operations Manager may be required to complete KEY OBJECTIVE OF THE ROLE: To achieve or exceed the Regional revenue, profit, sales and budget targets whilst ensuring consistently high quality standards of service delivery. MAIN RESPONSIBILITIES: Business Growth and Profitability ¨ To ensure action plans are in place and are reviewed on a regular basis to ensure the achievement of target set and in line with the business goals. ¨ To ensure all costs are controlled within budgets. ¨ Ensure contract prices are reviewed and increases agreed with clients. ¨ Comply with authorisation levels. ¨ To liaise regularly with the Director in terms of innovation and business growth opportunities. Contract/Site Management ¨ Ensure the agreed specification is implemented and adhered to. Review the contracts as necessary to meet company and clients requirements. ¨ Regular client liaison to monitor standards, satisfaction with the service provided and to build relationships with key clients. ¨ Ensure the Quality Service Level Indicator procedure is implemented and adhered to. ¨ Monitor, review and analyse client satisfaction, via the Quality Service Level Indicator Procedure and to ensure all problems are resolved promptly and effectively. ¨ To review and analyse Site Health and Safety Audits information. Ensure corrective action taken where necessary. ¨ To ensure all management and control systems are adhered to, and that the company is complying with HR, and quality and environmental standards. ¨ In the case of new contracts, to ensure contract start- up plans are implemented and actioned. ¨ To ensure all other company and management control systems are complied with. Staff Management ¨ To recruit, induct, train and develop direct reports, to ensure a high calibre of capable managers and supervisors. ¨ To ensure that all managers and supervisors understand and are focused on meeting the region and company objectives. ¨ Monitor and review performance of managers in terms of their budgets and effectively communicate the company's required standards. ¨ To carry out an annual performance/ personal development appraisal with managers and supervisors. ¨ Ensure that each member of staff has received an induction and annual appraisal. ¨ Communicate company information as and when required, and hold region meetings at least four times a year. ¨ To resolve any disciplinary/ grievance matters in line with company policy and procedure. ¨ To ensure the company's health and safety policy and procedures are implemented and adhered to. ¨ To provide guidance, coaching and training to managers/supervisors. Company Procedures ¨ To take responsibility for management systems and administration associated with the region, including payroll, invoicing, materials, equipment, changes to the contract, expenses, vehicles, training etc. ¨ To ensure payroll information is completed accurately and costs are controlled within budget. ¨ Ensure Site Manuals are available on each contract and reviewed/updated on a regular basis. ¨ To complete any additional administration and provide accurate information as required meeting the deadlines. ¨ To ensure all management, company policies and control systems are fully implemented, communicated and adhered to, including compliance with HR, health and safety, quality and environmental standards. Personal ¨ To manage a dedicated portfolio of business efficiently and in a professional manner, ensuring a professional image at all times. ¨ To follow guidance and direction given by the senior management team to ensure that company policies and procedures are implemented and adhered to. ¨ Attend company training and meetings as and when required. ¨ Take responsibility for own personal development. ¨ Communicate with staff and line management on a regular basis. To complete any necessary tasks and duties as required by the company

Key Requirements

Contract Management Facilities Management Key Accounts Operations Management Contract Cleaning