Job Overview
Apply on employer's website Marketing Campaign Senior Executive - CRM Salary: £Competitive + benefits Location: London The job: We're EE. And we're the future of digital. As the best brand in an innovative, dynamic industry, we're transforming the way our 32 million customers connect with the world around them, and with us. We pride ourselves on being a truly digital-first business - whether we're providing top notch technology or smarter smartphone deals, we recognise that as the UK's biggest, fastest network, we're being trusted to improve digital lives. So we need to make sure the EE experience is the very best it can be. And that means supporting brilliant people in a collaborative culture that puts customers first. Our Digital team is at the very heart of that. This talented bunch are shaping the way we bring the right products to the right people at every stage of the EE journey. It's their impact on the way we do business that's inspired us to invest in a brand new digital infrastructure. And the Sunday Times agrees, voting EE as The Best Big Company to Work For. We're at the top of our game, and this is your chance to join us. Our CRM Strategy, Planning & Execution team deliver brilliant campaigns that engage and excite our customers. They're a pretty innovative lot with an in-depth understanding of our products and all the business areas they work alongside. When you join the team, you'll be responsible for putting customer insight at the heart of everything we do. It's up to you to work collaboratively with our internal and external partners to make sure our communications are spot on every time. Fast-paced and dynamic, it's an exciting role where you'll get plenty of opportunity to grow your skills and express your creativity. What you'll do: * Design and manage our multi-channel CRM campaigns * Ensure creative remains consistent by working with our external creative agency* Act as single point of contact for your campaigns * Report on campaign activity and work to our data requirements * Guarantee successful campaign delivery by obtaining necessary sign-off from relevant parties * Share insights into campaign risks and channel customer feedback across the business* Support the team to deliver on revenue growth, adoption and customer loyalty objectives* Be responsible for campaign briefs, including internal and externals teams You'll definitely: * Have 2-3 years' experience working with multi-channel technology or communications* Demonstrate a good working knowledge of commercially impactful, customer insight-led campaigns * Show a deep understanding of direct response marketing and channels * Be an expert in best practice campaign delivery* Be a multi-tasker capable of juggling diverse projects* Be analytical and creative What's in it for you: * Competitive salary* Pension* Healthcare Cash Plan* Bonus* Life Assurance* 25 days' holiday* 75% discount on your personal EE mobile phone package* 30% Friends and Family discount from day one (conditions apply)* Other discounted products and services, as well as a range of other benefits At EE, we're creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.