Job Overview

Apply now Japanese Customer Service and Reservations Agent 1 year contract initially Full-time (East-London) £18.5K + Benefits Our client; a global company within the airline sector is looking for a JAPANESE Customer Service and Reservations Agent to join their CS team, providing excellent customer service to passengers, selling tickets and promoting company's services. Shift rotations: Monday to Sunday Shifts will rotate from 8.00 a.m. to 16.30 p.m. and from 9.00 a.m. to 17.30p.m. Main responsibilities Handle reservations and bookings for flights, hotels, railways, including related including JMB related queries/requestsTicketing, issuing, reissuing tickets and refundsOperate the VIPS (database) efficiently as well as other internal systems to maintain accurate and up-to date recordsCall customers in case of irregular operations (cancellations of flights, delays, major strikes etc.)Assist with queries from offices, Airports, other sections and other airlines to ensure smooth communications and operations.Carry out other duties as instructed by Supervisor/Manager Essential skill Excellent English both written and oral is MUSTFluent in Japanese is a MUSTProfessional verbal and written communication skillsProficient in computer skillsFamiliarity with GDS system could be an advantage.You must have at least 18 months work visa allowance or permanent permit. Please note: If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.Please do not hesitate to regularly have a look at the Kerr Recruitment website for an overview of all our vacancies.We accept spontaneous applications via email - do not hesitate to send us your CV, stating what kind of role you would be looking for.

Key Requirements

reservations airlines hotels bookings flights galileo gds