Job Overview

Apply now Explore Transport Ltd is currently recruiting for an experienced and professional Hire Desk Supervisor to work at our St Neots Depot. Successful candidates will have previous experience working in similar environments and knowledge of the plant hire industry. The purpose of this role is to support the day to day operations of the plant and tools hire desk team through line management of the hire desk operation and support to the hire desk manager. The role will focus on the daily operations of the hire desk, specifically (but not limited to) management of own plant utilisation, selection of x-hire suppliers, liaison with the workshop and transport teams and providing a consistently high standard of customer service. In return, we offer competitive rates of pay, direct employment, pension and employee life and accident cover. Key objectives of the role: Maximising own plant utilisationSupplier selection in accordance with procurement guidanceLine management of Hire Desk TeamLiaison with Workshop team to priorities equipment availabilityProduction of relevant data and KPI's from the systemManagement and closeout of customer queriesManagement and closeout of supplier queries Nature of the role and area of impact: Ensure that a Safety First culture is promoted and maintainedControlled x-hire spend through preferred suppliersImproving NPS score - measured through customer surveysProductive working relationship with workshop and operations teamAssist in day to day management of selected customer contractsProvide relevant and accurate reporting as required by the business and to feed into the asset management team Skills and Knowledge: Diplomatic and tactfulProfessional approachOrganised, collaborative and process centricCapable of professional written and verbal communicationInfluencing and negotiating skills across all levels of stakeholdersA passion for delivering quality and meeting customer requirements Experience: Management or leadership experience Excellent IT skillsWorking knowledge of other product areas provided by the businessCapable of professional written and verbal communication

Key Requirements

Plant Hire Team Management Complaint Management Contract Hire