Job Overview

Apply on recruiter's website Not a strategic role, highly operational requiring somebody is willing to get involved and not stand back Highly motivated team player with man-management experience required. Candidates will be expected to guide the staff and increase overall performance of the team. Client Details My client is a market-leading residential developer the UK. They design, build and sell complex and individual residential-led developments with input taken from their customers, stakeholders and local authorities. They are committed to providing exceptional quality and unbeatable customer service. Being a Plc business there are a number of processes and procedures already in place. However, there is still ample opportunity for staff at all levels to add their input into the business and to help build the brand image further. Description Head of Customer Experience - National Plc Housebuilder This role will be highly operational compared to a number of other Head of Customer Service My client has operational sites across the London and South East area requiring travel between sites and their main head office on a daily basis. As the Head of Customer Services this role will report into the Regional Customer Service Manager and will have responsibility for over 30 staff including Managers, Coordinators, Administrators and Operatives. Candidates will need to have previous experience managing large teams and be able to show adaptability to management styles and individual needs. Driving the overall performance of the customer service team, increasing positive NHBC surveys and reducing the overall number of live defects will be the key areas of interest for the stakeholders with this role. Profile Head of Customer Experience - National Plc Housebuilder The successful candidate for this role will ideally come from a strong background already working within the private residential construction industry for another main developer. They will have experience directly managing various size teams in excess of 10-15 people. Your management style is important. The team need to be motivated and you will be expected to be able to show previous examples of where you have positively influenced your team and increased overall productivity or reduced expenditure. As well as directly managing a large team, you will also be responsible for carrying out inspection and snagging checks. You will need to have a ability to prioritise and organise including delegating jobs to your team. Candidates applying for this role will need to be able to show a level of gravitas when publicly speaking or presenting to senior management / MD level. Overall this role will suit a confident and experienced Customer Service Manager with a strong technical understanding of the construction process. Job Offer Head of Customer Experience - National Plc Housebuilder Building and Construction East London Offering a competitive package for the right candidate - please contact me to discuss details of package further Overall package between £60k - £80k for the right individual

Key Requirements

management operational customer service residential defects