Job Overview

Apply now Responsible to: Store ManagerReports to: You will report directly on a daily basis to the line manager.POSITION OBJECTIVETo be a part of a team that drives sales productivity, efficiency, and customer service levelsof the store.AREAS OF ACCOUNTABILITYCustomer Service* Maintain and increase the sales figures of the store/concession.* Ensure that customers are acknowledged quickly and offer friendly, courteous andefficient service.* Demonstrate a clear understanding of the company mystery shop guidelines.* Be aware of competitor ranges and price points.* Report any missed opportunities to the management team.* Confidently use and understand the 'Add on Sale' technique.* Be able to confidently close a sale.* Maintain a thorough knowledge of all products, and be able to suggest alternatives tocustomers.* Ensure that all customer follow up is done promptly and efficiently.* Ensure that any phone enquiries/sales are handled confidently and efficiently.* Confident in handling customer enquiries and complaints when required.* Understand the company after sales services, and policy for repairs.* Understand the company/host store exchange and refund policy.Visual Merchandising* Have a thorough knowledge of all company/brand guidelines and standards.* Assist the management team in implementing visual merchandising changes withinthe store.* Ensure the products are clean, tidy and well presented.* Maintain a high level of store housekeeping.* Good knowledge of the store/concession layout.Administration* Assist in the handling of cash, and all other financial transactions.* Ensures any paperwork completed is done correctly and to Case standard.* Ensure all store and company rules and standards are adhered to at all times* Assists in actioning markdowns, price changes, discontinued lines.* Liaise with head office and/or other stores as needed.Stock Control* Ensure that replenishment is carried out for the store on a daily basis.* Assist in processing deliveries and transfers correctly.* Assist in ticketing product correctly.* Assist in any stock counts that are carried out as instructed by head office.* Maintain all stockroom areas in a tidy and methodical manner.* Awareness of product availability.Health & Safety* Establish a good understanding of health and safety policies of the store and ensurethat these are upheld.* Highlight any potential risk areas to relevant personnel.* Ensure that you understand the correct stock handling procedures e.g. lifting andunpacking of boxes, using sharp instruments.General* Positively promote the image of the company.* To maintain good relationships with all of case management and staff.* Carry out or assist in any other duties as requested by your manager or areamanager.* Liaise with head office/host store management when necessary.* Maintain good security awareness and ensure that any security systems are usedefficiently.* Report and document any theft correctly.* Maintain the required standard of appearance and hygiene.* Assist in any other company locations when necessary

Key Requirements

Customer Service Retail Sales Assistant Store Assistant Full Time