Job Overview

Apply now We are currently recruiting for a Fees Office Assistant to work within one of our prestigious institutes. This is a temporary full time position, starting ASAP. Job purpose The post holder is required to provide financial and administrative support to ensure the accuracy and integrity of the accounts receivable ledger. They are part of a team responsible for processing all financial transactions and actively contacting students, sponsors and institutions to resolve queries and collect outstanding debt using a variety of credit control collection methods. The post holder is responsible for supporting the day-to-day financial operation of the Fees Office and for the provision of an efficient and effective customer orientated service. This includes responding to student, sponsor, institution and lead college queries by email, letter, and telephone or in person. Job Content Process all types of student fees payable to the International Programmes e.g. Application, Registration, Examination Entry, Graduation Ceremony, Transcripts, and Diploma fees accurately and in accordance with the procedures and timescales specified. This will include payments received in the mail, from other departments and in person from students, sponsors, institutions and lead colleges. It will also include aspects of processing online payments. To be responsible for the opening, checking and sorting Fees Office mail and processing large quantities of student payments (drafts, cheques, credit card, postal order etc) according to product type. Including 'cardholder not present' credit card transactions and telephone card payments. To ensure that student financial records are updated and reconciled accurately for all payments and that any associated processes are completed in accordance with the procedures, guidelines and timescales specified for each task. To be responsible for accepting payments from students in person including cash, answering fee-related queries and directing other enquiries to the correct teams. This work may be required to be undertaken under significant pressure at certain times of the year when deadlines approach. To actively contact students, sponsors, institutions etc. for all overdue payments via telephone, email and letter. To prepare all credit control correspondence, maintain records of all contact with debtors and debt chasing. To respond to all student enquiries, providing clear, concise and accurate responses. To be aware of all the fees due at all stages of the student lifecycle and have the ability to correctly analyse and respond to all enquiries. The ability to liaise with team members to resolve complex queries is essential. To assist in the preparation of all examiners fees, expenses claims. Create payment files using a range of data whilst ensuring the correct payroll reference, descriptions, amounts and account codes have been used. To reconcile funds received ensuring all Fees Office accounting records (SITS, Agresso, Reconciliation spreadsheets) have been maintained accurately. Provide financial information from these systems for specific students, by programme, institution, sponsor or lead college. To be responsible for the security of student fee data, including adherence to relevant University policy/regulation and statutory provisions in force (such as the Data Protection Act 1998). Any other duties consistent with both the grade and scope of the post and reasonably required of the post holder by the Fees Office Manager following consultation EXPERIENCE & PERSONAL QUALITIES Essential: Experience of processing financial transactions including cash, cheques and credit card payments. Credit control experience - actively collecting a variety of debts using a range of different collection methods Unquestionable honesty and personal integrity, combined with reliability and responsibility, are absolute requirements of the role. Flexible in their approach with the ability to understand the requirements of the role and able to carry out their work within set deadlines/ benchmarks according to established procedures. Must be a good team-player who is both effective at multi-tasking and able to deal with changing priorities. Personally committed to providing a high standard of service, the post-holder must have the ability to maintain a friendly, helpful and sympathetic manner. Desirable: Experience of working with a range of customers from diverse backgrounds is also desirable. Experience in a Higher Education environment TECHNICAL KNOWLEDGE & SKILLS Essential: Good intermediate IT skills, including experience of working with databases and proficiency in MS Word, Excel and Outlook Experience of using financial management systems. Excellent interpersonal, verbal and written communication skills. Ability to present information clearly and concisely. Excellent attention for detail. Ability to priorities and manage a workload to deadlines over a sustained period without loss of focus, attention to detail or the required high standards of accuracy. Confident and professional telephone manner and excellent customer service skills Superior organisational skills. Desirable: Experience of using student record systems such as SITS-SAM accounting package and Agresso

Key Requirements

Agresso Credit control Fees Office Assistant processing financial transactions SITS-SAM