Job Overview

Apply now Job Description Global Payments is a leading provider of technology-enabled payment services to businesses around the world, operating and providing global cross-border and localized solutions in 54 countries across 5 continents. The Worldwide Ecommerce group leads the company's global ecommerce, card not present and omnichannel efforts including solutions strategy, GTM design and sales execution. The group sells full-stack ecommerce payment solutions to SME, Enterprise & Multinational clients and operates a center of excellence to drive ecommerce performance across our regional businesses. The Global Technical Account Manager, Worldwide Ecommerce & Omnichannel (G-TAM) role is an integral part of our group that drives revenue retention and growth with our largest and most complex multinational clients through technical engagement and leadership. Our G-TAMs provide technical leadership across ecom & f2f channels and across all geographic markets. Key Responsibilities Partner with Global Commercial Account Managers (G-CAMs) to completely own the post-sale merchant relationship across a portfolio of our highest-value merchantsCollaborate with our Global Sales Engineering function to effect a seamless handoff and assume full responsibility for solutioning and all technical aspects of a merchant's ongoing relationship with Global PaymentsAdminister the merchant integration and go-live process, including project managing systems integration between merchant, third parties and Global PaymentsArchitect and lead day-to-day technical servicing through coordination of resources from our global service centers; act as the ultimate technical point of contact for all technical mattersProvide ongoing technical consultation to optimize merchants' technical payment infrastructure, including interfaces to GP-owned and third-party payment gateways and core processing platforms; educate merchants on products and services that can enhance their payment management operationsProvide technical payment thought leadership to merchants including optimization of approval rates, acceptance expense, shopper-to-buyer conversion, and interchange qualification; monitor merchant processing activity to ensure optimal performancePartner with G-CAMs to identify and package actionable insights relative to a merchant's relationship with Global Payments and share them in regular merchant communications and periodic business reviewsTranslate scheme mandates, spec changes and the like into customized, actionable project plans; project manage recertification work between merchant, third parties and Global PaymentsAct as voice of the customer to elevate merchant technical & product needs within Global Payments and to third parties; act as merchants' chief technical advocate within Global Payments and with third partiesUnderstand the business objectives of key clients and assist the clients in aligning with available technologiesBecome an expert in all Global Payments payment products and services across ecom & f2f channels and all geographic markets Qualifications 3+ years of ecom & f2f payments and merchant acquiring experience3+ years' experience successfully managing and expanding strategic, global enterprise client relationships in the merchant payments industry from a technical perspectiveStrong customer relationship management experience within enterprise B2B and B2C client segmentsSignificant experience working with clients who have complex, multinational operations and aggressive growth plansDetailed understanding of enterprise merchant "order to cash" business processes and how payment management services intersect with those processesDeep knowledge and understanding of the entire ecom, f2f and alternative payments ecosystem and complete transaction lifecycle across authorization, capture, clearing, settlement, funding, reconciliation, chargeback and representment statesExtensive experience with and understanding of the OmniPay platform across authorization, capture, clearing, settlement, reporting and dispute management processesExtensive experience with Visa platforms and technologies, including VisaNet, DEX and CyberSource through VisaNet (CtV)Experience working within the software development frameworks (such as Agile or Scrum) typically utilized by large organizationsMastery of technicalconcepts within the payments domain; experience with the programminglanguages, web application stacks, hosting platforms, and deployment environments commonly used in the payments domainSuccess working in fast-paced environments leveraging modern account management tools and methodologiesExcellent verbal & written communication skills; fluency in English; strong interpersonal skills & industry presence/gravitasAbility to explain complex technical concepts to audiences at all levels of technical understandingExcellent presentation skills and experienceExcellent analytical and problem solving skillsBachelor's Degree or equivalent experienceAbility to travel up to 30%

Key Requirements

B2B Payments Strategic Planning Merchant Acquiring B2C