Job Overview

Apply now Our lovely medical client based just outside of High Wycombe are looking for an experienced customer services candidate with great empathy and understanding. Patient Services Specialist - contract until end June 2018, but hopefully to be made permanent. This is a job share role, the hours on offer are: 9.30am to 1.30pm and 1.30pm - 5.30pm. (Monay to Friday) Salary - 20 hours per week - £10,360 per annum (£19,425 per annum FTE). We will also consider Full-Time options! You will be responsible for maintaining and growing a business through taking all inbound calls. You will be managing high call volumes and really thinking on your feet and getting involved with the calls so experience in a similar environment would be ideal The Job Role: You will be the first point of contact with clients therefore, you will provide a positive, friendly and helpful service, taking ownership for resolving client's questions and queries. This will involves liaising with other departments within the organisation in a positive manner to evolve the client's quires through to their resolution. You will be responsible for maintaining communication with the client until their query is solved. Additionally, you will also use your skills to identify business opportunities and pass these details to the relevant sales department. Essential: Proven telephone based Customer Service backgroundExperience of up-selling and cross selling/conversion of product useProven excellent Database Management SkillsEmpathy towards patients with complex medical conditionsAnalytical and enquiring mindProven experience of managing high call volumes (Patient Services)Possess influential and persuasive skill setExcellent telephone mannerExcellent communication, oral and written, skillsExperience of marketing campaigns and working to targetsAble to work under pressurePossess a 'can do' attitude Benefits: Contributory Pension SchemePrivate Health CareChild Care Voucher SchemeLife AssuranceModern office facilities, subsidised canteen and free parking onsite25 days per annum rising to 27 after 5 years' service

Key Requirements

Calls Customer Service Health Client Liaison Inbound Marketing