Job Overview

Apply now We have an exciting new role with a luxury accommodation company based in vibrant head offices in central London! Our client is looking for an experienced customer service assistant to support their growing team. Responsibilities Providing front of house services to their propertiesResponding to resident queriesEnsuring a high level of customer service at all timesChecking In and Out on moving daysChasing any missed paymentsUndertaking inspectionsLiaising with maintenance teamWorking collaboratively with the wider team to achieve team targetsOn-boarding new starters to the teamUnderstanding and learning the student accommodation market as well as their competitors Skills: Confident liaising in person, telephone or emailExcellent written and verbal communicationAbility to adapt quickly to customer requestsConfident chasing any late payments in a professional mannerStrong administration skills - MS Office, Email Able to work various shifts including some weekendsAbility to work across various locations if required The ideal candidate would come from a lettings or property background. PLEASE NOTE: Due to the high volume of applications we receive we are unable to respond to everyone. If you have not heard from us within 5 working days of sending your CV then unfortunately you have not been shortlisted for the position you have applied for.

Key Requirements

admin lettings customer support customer service reception negotiation payments customer advise