Job Overview

Apply on recruiter's website Interacting with customers daily on a face to face basis, resolving their issues and inspecting their properties to diagnose any technical issues. Using current NHBC building standards and technical understanding you will be coordinating Operatives to complete ongoing works as well as oversee contractors on site. Client Details My client is a Plc Housebuilder providing homes for private sale across the country. We currently act as the main provider of staff for this business and have a strong insight into future plans and development of roles. This housebuilder aims to ensure the highest possible quality in every area of design, construction and customer service. With the right staff on board they can provide an outstanding service in all areas. Description Customer Care Manager - National Plc Housebuilder Visit customers and assess works required and manage rectification, when required.Conduct a quality audit on each designated site on a quarterly basis and complete all reports and administration documents as required.Conduct final inspection visits on build completions, liaising with site managers to identify priority and confirm quality standards are monitored in line with company expectations.Carry out all inspection of all stock units prior to legal completion. Ensure that all reported defects are dealt with in a cost effective, timely and professional manner to the satisfaction of the purchaser.Monitor and manage work through to completion.Ensure all works are correctly logged on internal systems.Ensure a professional manner with purchasers at all times.Ensure that any major issues are reported to the Regional Customer Care Director / Manager immediately.Identify common complaints / defects and report to Regional Customer Care Director / Manager. Ensure that all NHBC resolutions are escalated and communicated appropriately. Profile Customer Care Manager - National Plc Housebuilder The ideal person for this role will be / have: Already working for another leading private residential developerWill have experience inspecting defectsWill have excellent communication to interact with high level customers and senior managementKnowledge of building standardsAbility to supervise and coordinate contractors on siteGravitas to confidently present quality issues to senior management and board Job Offer Customer Care Manager - National Plc Housebuilder Building and construction Kent Excellent remuneration package available as well as a strong benefits package and further opportunities to develop within the business

Key Requirements

customer quality inspection residential homes