Job Overview

Apply now This is a new and exciting opportunity to build, create, develop and take full responsibility for worldwide cruise-only, fly-cruise and cruise-stay products across all cruise lines sold via our retail and online sales channels. This role is best suited for an ambitious and dynamic candidate keen to develop a new and exciting business. Job Title Product Manager Employer & Department WOWcruise (Anytime Travel Group) Primary Location Cardiff - City Centre Working Hours A normal working week consists of 40 hours per week, usually worked over 5 days. However, flexibility in this role is essential. Employment Duration Permanent, immediate start available Wage Circa £25000 per annum + 2.5% annual pay rise (salary and performance-related bonus are negotiable for exceptional candidates) Benefits Initial training, an attractive salary with annual pay rise, voluntary pension scheme, generous holiday entitlement, team events/activities every quarter, participation in ship visits and FAM trips, travel benefits including discounts on cruises, flights and hotels, a uniform allowance, attractive and comfortable working environment, exciting career progression opportunities and other incentives. Overview of Responsibilities, Duties & Requirements You will be primarily based in our cruise experience centre in Central Cardiff and responsible for driving our product forward, using all of your skills, experience and knowledge to identify gaps and market trends to consistently deliver on KPI's. You will manage every aspect of the product delivery and work alongside our sales team in order to build and price competitively for our target market, delivering cruise products that will exceed customer expectations. The targets you and your team must meet are ambitious, but for those who succeed, highly rewarding. You will need to be able to work well under pressure within tight timescales whilst ensuring the highest degree of accuracy in a timely manner as speed to market is crucial. Experience in a similar role, overseeing a product development team where you drove the business, is essential. Ideally, you will have a travel background and experience in both retail and online markets, but it will be your ability to create outstanding cruise products that will set you apart. Key Responsibilities & Duties Product development: Create new and exciting product alongside existing productPosition and market product and get new product to marketMonitor product performance by region and conduct competitor analysisDevelop relationships with key partners to source the best rates and gain marketing support for retail and online promotions Management: Recruit, manage, develop, support and retain a great team that can deliver on our targets, provide excellent customer service and are aligned to our ethosCreate relevant opportunities for learning within your team and ensure that learning is sharedOrganise training programmes and people development sessions for your teamCommunicate to the sales team any new information, latest promotions and offersControl any and all overhead budgets delegated to you Profit and sales: Ensure all company targets are met and maximum profits are achievedEnsure all offers on the company website are maintained, promoted, accurate and competitively priced Work alongside the marketing team to factor in activity and plan for key campaigns to maximise returnsWork alongside the sales team to deliver an outstanding customer experience Product knowledge: Gain an in-depth knowledge of the cruise industryTake personal responsibility for developing product knowledge by participating in cruise ship visits, FAM trips and other relevant trade events Teamwork: Be a great team player that embodies the WOW EthosAssist colleagues and in any additional duties deemed necessary for the businessShare and pass on your own knowledge to inspire other members of the teamProvide cover for staff in your team as required Please note that this is not a full job description. As the business grows, further responsibilities may be attached to this role as determined by the Directors. Key Requirements Experience: Excellent cruise product knowledge and a passionate cruise ambassadorWell-travelled with extensive knowledge of the travel industryExcellent understanding of the current market and cruise product buildingSelf-motivated and can hit the ground running to develop product and drive salesStrong ability to communicate and negotiate effectively at all levels Ability to work accurately under pressure and ensuring deadlines are metDemonstrate excellent communication skills both written and verballyAbility to build strong relationships within the industry with key partnersEnthusiastic and tenacious with a strong desire to succeedA successful track record of setting, managing and achieving challenging targetsPast success in recruiting, supporting, managing and developing teams Character: Team player who is able to listen and inspire othersSparkling personality with strong communication skillsExcellent leadership and motivational skillsA strong customer-centric ethosWell presented with great care taken in appearanceConscientious with good attention to detail'4P Attitude' - proactive, positive, passionate and professional Qualifications: GCSE or equivalent at grade C in Maths & English is preferredTravel related qualifications are preferred, ideally within the cruise sector Technical skills: PC literacy including keyboard skillsCRS knowledge

Key Requirements

Cruises Product Development Travel Management Profit Margins Tour Operators