Job Overview
Apply now Contact Centre Manager £35,000- £40,000 (Dependant on Experience) Southampton Halo Recruitment have partnered with a fantastic fast-moving technology business Who are looking for a Contact Centre Manager. As a Contact Centre Manager you will be responsible for 5 Team Leaders and approximately 30 call centre agents. Responsibilities/Duties: Lead, Manage and support the teamTraining new startersQuality Assurance and CoachingManage and resolve senior level complaintsResource management and recruitment for contactMonitor and maintain client and contact centre SLAsCall Centre Agent productivity managementReporting to the business Experience/Attributes required: Contact centre management experienceDriven and Self motivatedAbility to Multi-taskAn energetic leaderExperience and success in leading large teams Rewards for you: Benefits including 25 days holiday (plus your birthday off!)Healthcare, income protection, life assurance and access to our own award-winning online benefits schemeGreat team and innovative office environmentA competitive salaryProgression opportunities If you have previous contact centre operations/managerial experience and fancy joining an expanding workplace which strives to make a difference, Please Apply Now!