Job Overview

Apply now Main Purpose of the Role: To chase and collect all new and existing debt, agreeing interest payments, settlements or repayment plans where possible. Main Duties and Responsibilities: Work through all customers, calling ALL numbers on the system Answer all inbound calls from customers to collect outstanding payments and set up repayment plans Deal and respond to all letters and emails from customers Chase customers continuously throughout the day When making a note to call a customer back, ensure this is auctioned at the agreed time Update the dialogue box for each customer and make sure all information entered is correct Support your colleagues by collecting payments when they are away from their desk Achieve daily and monthly targets Research and investigate customers details to add value to their account, by adding new telephone numbers, new email addresses etc, to improve customer contact rate Work with a flexible approach to the changing demand of the department

Key Requirements

Arrears Collections Debt Management Payments Objection Handling