Job Overview

Apply now SUMMARY: Be the overall owner of the Ajilon EC service delivery into specified clients Perceived as expert and main go-to-point by customer on defined product/service. To act as the day to day escalation on all matters relating to the specified clients Drive, manage and forecast financial performance, budget, P&L and future growth of client accounts. To take responsibility for a proportion of the annual sales growth budget by identifying and supporting opportunities to grow current service lines & deliver additional products to existing and new customers. To manage and co-ordinate activity from the Service Managers & Delivery Consultants to execute a professional service to EC's & clients. GENERAL RESPONSIBILITIES: Key responsibilities of the Client Solutions Manager will include, but are not limited to, the following: Client Relationship Management/Development Act as the day to day escalation for the client, for any contractual, financial, delivery and Ajilon EC's.Work with the Pontoon client account teams or Adecco Brands/business teamCreate the client review packs for QBR/ MBR's and attend the meetingsGenerate new business opportunities to grow and expand new and existing business through client engagement and strong internal & external stakeholder management.Creation of new solutions, responses for information and responses for proposals.Take responsibility for the client account plan highlighting opportunities, risks & stakeholder engagement activity.Drive New business opportunity on Pontoon accounts and take responsibility for building strong business relationships with other brands within the group as assigned. Operational Account Management Work with the Pontoon & Adecco customer account teamsProvide weekly/monthly/reporting as required by the Ajilon management team to include financial forecasts, project & workload updates, recent stakeholder engagement and opportunities and risks and live roles in accordance with SLA's/KPI'sProvide Monthly Reporting dashboard of your accounts to Ajilon SLT detailing opportunities, challenges & risks. Recruitment Delivery Work in partnership with the Delivery Function Financial Management Review the P&L's, ECMS and other systems to identify and manage trends and issues KNOWLEDGE, SKILLS & ABILITIES: Proven senior account management and CRM experience within a range of clients from large global organisations through to medium SME'sProven sales experience and customer and senior stakeholder relationship managementExperience of creating proposals, cost models, responding to RFI's and RFP'sExperience of presenting to clients at a senior levelProven people & client management skillsTrack record of delivering innovative offerings to clientsExperience of recruitment delivery within complex client delivery models Preferred knowledge of: Understanding of SOW, fixed priced or managed servicesExposure to the issues associated with recruitment (IR35, definition of worker, employment relationships and status).Previous P&L ownership experience or at least review & input into.

Key Requirements

CRM; Sales; Stakeholder Management; People & Client Management Skills;