Job Overview

Apply now Business Support Manager This 12 month maternity contract is focused on understanding and ensuring that all client processes are respected, implemented and that KPIs are met. It will also be responsible for train, mentor and support all staff that touch on the process in anyway. Job Description: Support the Client team in the preparation of RFP & Proposals as requiredAttend client pitch / presentation as requiredAttend client meetings, calls and reviews on a regular basis or as requiredCommunicate changes to Client structure as and when relevantWork closely with the team with regards to new process implementationsBi-weekly calls with the team, follow up if required in conjunction with Client Service LeadsSupport with the completion of the monthly Merck Event Overview reportsProvide the team with a monthly update on reconciliations and deadlinesPrepare the Merck Event Overview reports & attend Quarterly review meetingsAssist with the creation of new budgets, SOWs / local agreements where requiredLiaising with project accountant and accounts to ensure the financial process is respectedLiaise with the project teams to ensure that savings, commissions and approvals are trackedOverview the whole reconciliation process for each event and ensure our KPIs are metManage and complete operational touch process within the EventLabShare client knowledge with the touch team to enhance the client experienceReceive and share new requests including all admin tasks allocatedBudget Reconciliation & Finance Management Person Specification: Must have previous experience in a similar roleAbility to support projects from concept to completionApply best practices in user interface and interactive designAbility to communicate effectively, both orally and in writingAbility to organize, prioritize, and scheduling work assignments Additional Information: Based in Leatherhead£30,000 - £32,00025 days holiday per yearDiscretional Annual Profit Related Bonus (not guaranteed)Health InsurancePension 3% contributionChildcare VouchersCommission for all New Client Business introduced (% paid for the first year of business)Flexible Working (Minimum of 3 days attendance at the office, - business needs will always prevail therefore all successful candidates need to be prepared to attend office up to 5 days if required) - Please Note, depending upon the role / department / office location, there may be a need for a 4 or 5 day week attendance in the office We appreciate the time you took to apply for this vacancy, however due to the high level of applications that we receive, we can only respond to successful candidates. In the meantime, please check out our website to read more about our company and privacy policy. Optima Recruitment specialists in Permanent & Temporary Recruitment, including; Administration, Secretarial & PA, Accounts & Finance, Graduate Opportunities, Human Resources, Recruitment Consultancy, Sales & Marketing, Customer Service and Legal.

Key Requirements

Account Management Customer Management User Interface