Job Overview

Apply now The Energy Product Management Team are in a unique position having a company wide remit to champion the customer and ensuring that First Utility delivers innovative and market leading products and services and ensuring that the brand promise to lower energy bills is delivered. The focus and deliverables include: Achieve growth targets including launch of Pay as You GoIncrease smart engagement and launch new smart tariffs and servicesImprove customer service metricsReduce cost to serve Cost to Serve (CTS)Increase customer lifetime valueExecute on compliance and regulatory changes required To ensure that the First Utility Energy Product Management Team can deliver against the stated strategy and goals, an opportunity exists to join the team as an Assistant Product Manager to focus on maximising the opportunity that the move to smart metering provides. The role will support the delivery of the new front of shelf prepayment / pay as you go propositions, establish BAU processes and lead discrete work streams. In addition the role will work on the engagement and adoption of smart meters across the First Utility customer base. Some essential skills required for the role Self motivated and self sufficient; able to manage multiple projects with a focus on outcomes and deliveryGood with numbers and analytics including developing insights for our customers to help them better manage their energy consumptionSuperb with stakeholders and suppliers Some skills that would be nice to have in the role Excitement, enthusiasm, and a willingness to work outside your comfort zoneForward thinking with a desire to innovateExcitement, enthusiasm, and a willingness to work outside your comfort zone About First Utility Here at First Utility we want to make a difference. We are changing the face of the energy industry by campaigning for more transparency, better communication and a speedier switching process. Through pioneering technology and sharing our knowledge, we put our customers firmly in control of their energy, so they can spend less on what they need and more on what they want. We are proud to deliver award winning service and as we continue to challenge the industry, our talented people are integral to our journey; our people make that difference. As we continue to grow our Team and expand our service offering, we now have office locations in Coventry, London, Krakow and Hamburg. What will you get in return? First Perks is our benefits portal where you can access BUPA Private Healthcare, childcare vouchers, pension scheme, cycle to work scheme, our staff tariffs and exclusive savings and discounts from nearly 900 retailers - including holiday deals to help you make the best of your 25 days holiday plus Bank Holidays, (and the opportunity to buy 3 extra holiday days a year). First Perks features discounts for many of the biggest brands - from Lastminute.com to Amazon, from John Lewis to Tesco; there is something for everyone Quarterly away days and 'fruity Fridays' are traditions that we have held onto as we have grown as they are very popular throughout the business.

Key Requirements

Innovation Product Management