Job Overview

Apply now Area Coach About us KFC UK & Ireland is one of KFC's largest markets and is a significant profit contributor. KFC UKI is a £1bn business; an 880+ unit market of Franchise & Equity Restaurants, with an ambition to open 40 restaurants per annum. The Herbert Group is the largest KFC franchise in the UK; Michael Herbert started the business in the 1980s with his first KFC restaurant in Glengormly, Belfast, and has built it up to be a very successful business with 150 KFCs and 1 Pizza Hut. The Group currently operate stores throughout the UK and Ireland, in a number of locations including Kent, West Country, South London, Jersey, IOM, Scotland, Northern and Southern Ireland. The Group has ambitious plans for growth and are currently rolling out a 5 year Vision and Strategy to enable this. Now really is an exciting time to join the Herbert Group! The Role: The Area Coach (AC) role reports into the Region Coach (RC) and has responsibility for circa 6-8 restaurants (250-400 staff), dependant on geographical density. The cornerstone of the role is to provide transformational leadership & high impact coaching in order to support your team to achieve customer satisfaction and overall unit performance across 3 balanced metrics (People, Customer & Business). The individual will require commercial acumen and ability to think beyond the core operational elements of the role to lead and inspire a team to 'break through' results. This role requires leadership ability beyond that of a typical area operations manager. As a high potential area coach you will on a development path towards that of a 'Broader Coach' Level (Regional Ops Manager / Ops Director) which requires a strategic medium to long term view which translates into: Setting, engaging and executing area/region 'vision'Analysing trends and pushing self and team to multiple solutions to drive step change performanceIn depth commercial and strategic planning and executionStructured approach but can work autonomouslyIn depth management and technical expertise based on credibility in operational knowledge and structured people management skill setsPeople focused at all levels - rapport/relationship building as well as more formal team / individual developmentInfluencing skills at all levels of the organisationAbility to work remotely yet establish and maintain lasting relationships with operations peers and teams located at our Head Office Function: People (20%) Build people capability across the area via 2x2 performance matrixRobust succession planning, often thinking 3 or 4 moves into the futureThe ability to flex your leadership style to engage individuals at every level from team member to management teamThe ability to spot and nurture the very best talentThe ability to share responsibility to support individual and team growthThe ability to develop a "high performing" team and support development of other Area CoachesAnalyse area and restaurant performance and develop strategies to drive people metricsRobust Performance Management to leverage improved performance and behavioursChampion area and regional talent growth through sign on / off assessment centresChampion our unique culture at all levels, casting a leadership shadow which pulls others closer to our Yum Leadership Competencies, How We Win Together 2 principles.Drive our unique recognition culture (internally and externally to the organisation) using the KFC tools and processes and own a personal recognition awardSelf aware of own strengths and development areas and shows humility when discussing and sharing opportunitiesThe ability to engage, communicate and inspire your teams to your shared vision Customer (30%) Maniacal focus on ensuring team deliver world-class service to our customersRole model customer mania at all interactionsPartner with internal customers (HR, Asset Protection, Development, Training) to leverage area and regional performanceLeverage external partnerships to develop KFC as a "so good" brand (community etc)Be the "so good" champion in store, challenging processes and activities to make it "simpler, better smarter" for our customers and teamsEnsure all Health & Safety and Food Safety regulations are adhered to and are Gold Standard. Business (50%) Maniacal focus on driving sustainable profit growth across all profit metricsDevelop profit plans to drive explosive Unit ContributionIdentify and develop commercial action plans that drive sustainable sales growthDevelop a sales culture at all levels, that focuses on speed and serviceExceed all hurdle targets for new store openings and image enhancements Success Routines and other: Execute success routines to drive an unrivalled customer experience, that drives sustainable sales and profit growth;Period (unannounced) customer visits followed by positive coaching and feedbackPeriod ACRC (Area Coach Report Card) reviewsDetailed Operations VisitsSingle Item Visits (as and when required)Communications cascadeInitiate and support wider business projects to leverage ways of working that change the game for the area, region and company Desired Skills and Experience Degree qualificationFull UK Driving LicenceMulti-site experience minimum 18 month.Flexible in location advantageous.High Street/ Large brand experience.

Key Requirements

Commercial Awareness Customer Satisfaction KPI Reports Multi Unit People Development